British Travel Awards 2020 - Categories Preview

With the holiday market dominated by a few highly visible brands we operate a size grading system across a number of award categories. This enables smaller companies/brands the opportunity to be recognised and rewarded by their customers.

SIZE GRADED AWARDS:

  • When a company applies for listing in a size graded category they are required to disclose the overall number of passengers/guests, retail outlets, bookings or turnover as defined by the category.
  • This should be the overall figure for the company/brand and NOT related to the individual award category(s) entered.
  • Companies who fail to disclose this figure at the time of registration will be sent a reminder with their direct voting app url email. If this information is not forthcoming the company/brand will be considered "large" or determined by the British Travel Awards.
  • This number will be published next to the nominee in each of their elected categories on this website until 19th June 2020. (Covid-19 extension to 6th September).
  • Companies can appeal the published figures of competing companies up to 19th June 2020. (Covid-19 extension to 20th September).
  • Any appeal must be accompanied by independent evidence supporting the appeal that can be verified by the British Travel Awards and/or Deloitte.
  • Any appeals received after 19th June 2020 will not be considered. (Covid-19 extension to 20th September).

Size graded awards - Package Holidays & Tours

Tour operators will be referenced as holiday companies on the consumer voting form award category listings.

Tour operators offering land based arrangements

  • Large - More than 80,000 pax per year
  • Medium - 10,000 to 80,000 pax per year
  • Small - Fewer than 10,000 pax per year

Size graded award - Holiday Planning & Booking Sources

Best High Street Travel Agency
Size graded by number of physical retail outlets. Open to independent agencies NOT vertically integrated brands or companies whose main activity is online/call centre sales with a “walk-in” service at their operations centre.

  • Large - More that 50 retail outlets
  • Medium - 5 to 50 retail outlets
  • Small - Fewer than 5 retail outlets

Size grade awards - Accommodation Providers & Hotel Brands

Best Villa Holiday Company

Companies that market self-catering holiday accommodation with UK, Europe and oversea properties in their portfolio.

  • Large - More than 2,500 rental units referenced on their website
  • Medium - 400 to 2,500 rental units referenced on their website
  • Small - Fewer than 400 rental units referenced on their website

Best Chalet/Winter Sports Accommodation Provider (No longer featured in 2020 awards).

Chalet and lodgings booking companies that offer accommodation only or include transport booked separately via a third party supplier.

  • Large - More than 25,000 guests per year
  • Medium - 2,500 to 25,000 guests per year
  • Small - Fewer than 2,500 guests per year

Size graded award - Holiday Add-ons & Travel Services

Best UK Airport (No longer featured in 2020 awards).

  • Large - More than 10m pax per year
  • Medium - 3m to 10m pax per year
  • Small - Fewer than 3m pax per year
Best UK Airport (example of vote weighting based on pax numbers)  
Company/Brand CAA Whtng Votes Score Size Result
London Heathrow 78.012m 100.00 15,000 15,000 L Bronze
London Gatwick 45.556m 171.24 15,000 25,686 L Silver
Manchester 27.826m 280.36 15,000 42,054 L Win
Glasgow 9.897m 100.00 10,000 10,000 M Bronze
Bristol 8.239m 120.13 10,000 12,013 M Silver
Belfast International 5.836m 169.58 10,000 16,958 M Win
Belfast City 2.559m 100.00 5,000 5,000 S Bronze
Southampton 2.069m 123.67 5,000 6,183 S Silver
Doncaster Sheffield 1.335m 191.67 5,000 9,583 S Win

Size graded awards - UK/Domestic Hollidays & Attractions

Best UK Family Holiday Company

  • Large - More than 80,000 guests per year
  • Medium - 10,000 to 80,000 guests per year
  • Small - Fewer than 10,000 guests per year

Best UK Holiday Parks & Lodges Company

  • Large - More than 50 parks
  • Medium - 10 to 50 parks
  • Small - Fewer than 10 parks

Best UK Cottage Holiday Company

Self catering accommodation providers who offer UK and/or Ireland holiday properties.

  • Large - More than 2,500 rental units referenced on their website
  • Medium - 400 to 2,500 rental units referenced on their website
  • Small - Fewer than 400 rental units referenced on their website
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