A travel agency provides advice and booking facilities for tourism related services to the public on behalf of suppliers such as tour operators, airlines, car rentals, cruise lines, hotels and railways.
Where relevant, customer protection must be provided in the event of company failure via a recognised bonding or insurance scheme.
The “Best National Travel Agency” and “Best High Street Travel Agency” award categories are exclusively for travel agencies whose primary business is the provision of services via retail outlets and/or homeworkers. Online/call centre Travel Retailers who offer face-to-face consultations as a complementary service from their operation's address SHOULD NOT enter these categories.
Referral and transactional websites promoting a range of travel products, add-on services and offers from various supplier.
Website providing travel reviews and/or customer feedback - non transactional.
Printed consumer travel publications available from news-stands or delivered to a subscribed readership (with or without companion websites).
Travel agencies and homeworker groups with a nationwide network of retail outlets or personal travel consultants.
Size graded by number of physical retail outlets. Open to independent agencies NOT vertically integrated brands or companies whose main activity is online/call centre sales with a “walk-in” service at their operations centre.
Size graded award:
Online retailers offering holiday and travel products from various suppliers (can be in addition to physical retail agency).
Specialist retailers offering cruise holidays from a variety of cruise lines.