The registration period will be extended until 6 July to allow travel companies time to take stock and to have, hopefully by then, started the recovery process. Consumer voting will take place later than usual between 27 July and 25 October, with the winners announced on 25 November.
This year, in addition to the usual categories across all aspects of travel, there will be a special consumer nominated award ‘Best Travel Company for Customer Service’ to give consumers the opportunity to vote for any travel company they felt offered excellent support, communication and flexibility helping to re-arrange, postpone or cancel their holidays,
British Travel Awards Managing Director Lorraine Barnes Burton said: “Well known for resilience and overcoming extraordinary disruptions to business, the travel industry will, we truly believe, recover in time. People will still want to travel and so we will continue to operate the 2020 British Travel Awards so that we will have some good news, encouraging messages and reasons to celebrate when we emerge, not unscathed, but still united when Covid-19 has been beaten.”
NOTES TO EDITORS
The British Travel Awards is the largest awards programme in the UK created to reward the best companies in travel. The British Travel Awards are easily the most recognisable of all travel industry accolades amongst consumer and industry professionals alike with categories spanning all types of holiday experience - transport, destination, cruise, customer service, holiday extras, and accommodation. The British Travel Awards symbol is the benchmark for excellence when it comes to finding out who really is the best in the business.
The British Travel Awards are funded by the registration fees and patronage of sponsors who have identified the ROI from increased brand visibility and sales opportunities as the consumer and trade audience grows exponentially year-on-year.
The 2020 BTA Winners will be announced at a Gala Dinner in London Wednesday 25 November 2020.